Services & Feedback

At NANBA GROUP we try our utmost to provide excellent customer services and feedback to our clients. Our customer services staff have certain customer services skills training facility so that they may serve to clients in the best possible way. These are as under please. 

 

» NANBA CUSTOMER SERVICES SALIENT FEATURES:

 

Attentiveness & Patience:

The ability to really listen to customers and keep calm and patient is so crucial for providing great services for a number of reasons. At NANBA we are trying our best to give proper training environment to staff in customer services so that to give special care and attentiveness to our clients.

Clear Communication Skill:

Our staff is well equipped both in URDU & ENGLISH language. For local clients URDU native langague is preferable medium and for International clients we provide services in ENGLISH. We are though trying to include new staff that can serve in FRENCH LANGAUGE as well being another widely spoken language worldwide. If you need services in ARABIC LANGUAGE we have a branch office in UAE you may please email at info@nanbasports.com to get the details of customer services center in UAE.

 

» Recent Experienceon:

We assist our clients from order placing to production, packing & Q.C updates and even afterward co-operation if they require any further assistance please. Here below we have quoted one recent experience please.

 

 

---------- Original message ----------
From:
Date: Mon, Aug 18, 2014 at 7:54 PM
Subject: Re: Supply
To:   Nanba Group (UK) <
naeem.ayub@nanbasports.com>
 

Dear Naeem,

first of all, i wanna say BIG THANK FOR YOU! The goods are here and i am very satisfied with quality!

you helped me and i am really appreciat to you.

I apologize for incovinience, and I hope that i ll order from you for many years in a future.

Sincere and friendly,
Stanic

On Aug 13, 2014 8:01 AM, "Stanic" <> wrote:
 
----- Original Message -----
From: 
Sent: Tuesday, August 12, 2014 6:35 PM
Subject: Re: Supply
 
Dear Naeem,
 
this is great! Thank you for fast reply!

I am waiting your letter!
 
kind regards,
Stanic


On Tue, Aug 12, 2014 at 2:32 PM, Nanba Group (UK) <naeem.ayub@nanbasports.com> wrote:
 
Dear Stanic,
 
 
Please see attached document if it serves the purpose. Upon your approval we will print it out on our company letter head and will sign & stamp and send you scan. You may print it out and show to the custom guys there. I hope this will resolve the problem.
 
 
I await to hear from you soon.
 
 
Regards
Naeem Ayub
----- Original Message -----
From: 
Sent: Tuesday, August 12, 2014 3:44 PM
Subject: Re: Supply
 
Dear Naeem,
 
I was just in touch with customs service. They look for exporter note for invoice. (see in attach). Please, could you send me a note on your memo, with only 2-3 sentences.
 
For example:
To customs service
 
Dear Madam or Sirs,
 
I apologize for inconvenience for shipment no 76669*****. transported by DHL.
 
Please note that original value is USD 5869.00 , invoice NG/623/2014 .
I hope that... (you can write whatever :) )
 
 
I apologize for this complication.
 
Regards,
Stanic
 

On Tue, Aug 12, 2014 at 6:47 AM, Nanba Group (UK) <naeem.ayub@nanbasports.com> wrote:

Dear Stanic,
 
 
Make sure to get released shipment by agent services if you need details we may assist for this also if shipment gets back we have to pay custom charges here as well.
 
 
Regards
Naeem Ayub
----- Original Message -----
From: 
Sent: Tuesday, August 12, 2014 4:30 AM
Subject: Re: Supply
 

I am really appreciate! Thank you my friend.

Tomorow , I think that the problem will resolve. If I still have a problem tomorow with customs service, I will inform you.
 
Sorry my friend, it is complicated :) but I will try to do best and to find out best solution.
 
Best regards,
Stanic


On Mon, Aug 11, 2014 at 2:57 PM, Nanba Group (UK) <naeem.ayub@nanbasports.com> wrote:
 
Dear Stanic,

Please be sure any assis we will stand with you my friend. Don't worry whatever you need from our side we will do that sothat shipment to be released.
 
 
Regards
Naeem Ayub
----- Original Message -----
From: 
Sent: Monday, August 11, 2014 5:11 PM
Subject: Re: Supply
 
Dear Naeem,
 
I have a problem with customs service. I think my company needs further documents from your side to get shipment. I don't know these documents right now but I will inform you as soon as I have information.
 
Regards,
Stanic


On Thu, Aug 7, 2014 at 11:05 PM, Stanic <> wrote:

 

Dear Naeem,

 
thank you very much!
When delivery arrive, I shall inform you!
 
Best regards from MBT GROUP,
Stanic


On Thu, Aug 7, 2014 at 3:58 PM, Nanba Group (UK) <naeem.ayub@nanbasports.com> wrote:
 
Dear Stanic,
 
DHL No. 7666961525
 
 
Please inform as shipment is received.
 
 
Regards
Naeem Ayub